Beneficiary Satisfaction
Ensure that individuals receiving a service or economic benefit feel satisfied with the treatment provided by the institution and with the support received in pursuing their goals.
Guidelines and principles that guide our administrative, social and community management.
Planting and Harvesting Through the World Ministries, Inc. establishes policies designed to support the responsible performance of its functions and the efficient administration of its programs.
These guidelines seek to ensure organized, transparent and practical processes, while making certain that each person served receives dignified, efficient and goal-oriented assistance.
Our management is founded on ethics, responsibility, effective communication and respect for everyone involved.
Each guideline helps us maintain an organized, ethical and socially focused administration.
Ensure that individuals receiving a service or economic benefit feel satisfied with the treatment provided by the institution and with the support received in pursuing their goals.
Provide applicants with documentation and procedures that are simple, fast, clear and practical.
Keep every service location systematically connected to the central administration, strengthening unified operations and an organized administrative structure.
Ensure that each service point follows established procedures from beginning to end, preventing unnecessary delays in the delivery of requested services or benefits.
Ensure compliance with established procedures for every incoming shipment or item, together with the appropriate documentation.
Do not authorize the release of goods or assignment of services without first completing the required procedures and supporting documentation confirming their use for established social purposes.
Seek to ensure that individuals benefiting from services or financial assistance receive an appropriate and satisfactory response to their needs.
Select the necessary personnel through appropriate evaluation, considering performance, efficiency and institutional sustainability.
Ensure that every purchase made from a supplier follows established procedures and is carried out according to ethical principles.
Maintain access to several suppliers for the same type of product or material, strengthening purchasing capacity and reducing the risk of irregularities in the supply process.
Evaluate purchases not only according to price, but also considering quality, delivery time, warranties and payment terms, while respecting the nonprofit nature of the organization.
Ensure that the distribution of goods and the assignment of services follow all required procedures from beginning through completion.
Maintain professional and respectful relationships among all team members, without discrimination based on race, color, nationality, religion or sexual orientation.
Encourage cooperation and fellowship among all personnel, while respecting the responsibilities and levels of authority established in the foundation's organizational structure.
Maintain clear and consistent communication among everyone involved, preventing situations that could negatively affect the objectives and goals of the organization.
Use established uniforms during the delivery of goods to institutions and accompany these activities with appropriate identification, including the foundation's logo and official slogan.
Every established policy reflects our commitment to responsibility, efficiency, respect and service. We seek to ensure that every process, resource and institutional action contributes to the well-being of the people we serve and to the fulfillment of our social and educational mission.